Warranty conditions


General conditions

Your Bellman & Symfon product is covered by a limited warranty. Please read the following conditions carefully and keep this information in a safe place. Please also save your receipt or other proof of purchase as you will need this for warranty claims.

Warranty period

The warranty is depending on the type of product purchased and is valid from date of purchase. Bellman & Symfon offers warranty as per below:

  • Bellman Products: Two years of warranty 
in general from date of purchase
  • Bellman Audio Neckloop and rechargeable batteries: One year of warranty from date of purchase
  • Bellman Accessories: 90 days of warranty 
(headphones etc) from date of purchase

Warranty conditions

Bellman & Symfon warrants that the Product that you have purchased is free from manufacturing defects in materials and workmanship when dispatched from our warehouse. Your sales receipt is your proof of the date of purchase and the warranty period commences as of that date.

During the warranty period, Bellman & Symfon will have the option for the defective product to be repaired or replaced. The replacement product will be of equal or greater function and in good working and physical order. Such a replacement will be supplied from refurbished stock. The repaired or replaced product will be under warranty for the remainder of the original product’s warranty period.

Warranty limitations

This warranty automatically becomes void if the product has been physically damaged or rendered defective (a) as a result of accident, misuse, or abuse, or other circumstances beyond Bellman & Symfon’s control; (b) by the use of parts or peripherals not authorised by Bellman & Symfon; (c) as a result of normal wear and tear; (d) by use within an improper operating environment; (e) by modification of the product; (f) by the serial number or product code sticker being removed or defaced; (g) as a result of service rendered by anyone other than a Bellman & Symfon Authorised Service Agent; (h) as a result of the product being operated other than in accordance with Bellman & Symfon AB’s users manual.

Neither does the warranty cover failure due to causes outside Bellman & Symfon’s control such as failure in your phone carrier’s line service (if applicable) or Acts of God. No warranty is offered for batteries.

Return policies

When returning the goods to the Bellman Service Center for North America, the user must ensure that the product is packed properly in appropriate packing. Any damages due to transport or improper packing will be chargeable to the customer.

How to make a warranty claim

Before sending in your product for repair service, please contact your Australian distributor Word of Mouth Technology to get an RMA# (Return Merchandise Authorization).

  • Call 03 9761 2211
  • Box up the defective product and include a copy of your proof of purchase.

Ship to address below using the shipping company of your choice

Word of Mouth Technology
2 Floriston Road
Boronia VIC 3155

 

Last updated October 2nd, 2009



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